Our Services, 01 / 09
Managed IT Support
Enjoy peace of mind with proactive IT support that protects your productivity and bottom line.
Overview
At New Solutions, IT support isn’t just fixing problems (though we do that very well), it’s working to ensure problems don’t happen in the first place. Automated processes are an important component, but so are our people who oversee those processes and provide personal support to your people. We will keep your business running smoothly, securely, and without interruption.
Why choose New Solutions for Managed IT Support?
Business solutions are not one-size-fits-all and we’ve never met one who wants to pay for services they don’t need or won’t use. Our tiered subscription model caters to varying degrees of internal IT expertise and desire for budget predictability. Whichever support level you choose, you control your spend with transparent pricing and no hidden fees.
All-inclusive support with unlimited labour and a fixed monthly cost, so everything is taken care of and budgeting is simple.
Unlimited remote support with the flexibility to add on-site help when it’s needed.
Continuous system monitoring with support provided on a pay-as-you-go basis, giving you maximum control over costs.
Our local support will proactively help your people learn to use any new services or hardware we provide and we’re standing by if they have issues with it down the track.
Our support team and engineers look after only our clients; no outsourced help or service desks at New Solutions. We get to know you and gain a deep understanding of what’s important to your business and culture – the official version and the personal quirks.
We combine automated monitors with personal oversight so we can pick up early indications of unusual activity and wherever possible act before it has a chance to become a problem. Our work behind the scenes means you can get on with yours.
In short
Many companies offer managed IT support; New Solutions is one of the few who delivers that with personal service from a team who gets to know you and with as much budget predictability as you want.
What our clients say
“We have found them to be very flexible – they work nights and weekends to fix problems and install upgrades to minimise disruption. They are also proactive and offer solutions to simplify our IT, whilst being mindful of our budget.”
Elaine Hogg, Reproflex3
Looking for an IT partner that just gets it?
No silly questions, just straight up answers.