Privacy Policy
Overview
New Solutions Group ("New Solutions", "we", "us") respects your privacy. This policy explains what personal information we collect through newsolutions.co.nz, why we collect it, and how we look after it, in line with the New Zealand Privacy Act 2020.
It covers this website only. When we provide IT services to your business, how we handle information in your systems is set out in our service agreement with you.
Who we are
New Solutions Group, 31E Carbine Road, Mount Wellington, Auckland 1060, New Zealand. You can reach us at hello@newsolutions.co.nz or on 09 320 0525.
What we collect
Information you give us. When you fill in our contact or quote form, or email or phone us, we collect the details you provide. That usually means your name, email address, phone number, business name and the content of your message.
Information collected automatically. Like most websites, ours records technical information when you visit, such as your IP address, browser and device type, the pages you view and how you arrived at the site. We use Google Analytics to understand this in aggregate, and our security software logs visits to protect the site from attacks.
How we use it
We use your information to reply to your enquiry, prepare a quote, provide the services you ask for, and keep in touch about them. We use website statistics to understand which pages are useful and to improve the site. We do not sell your personal information, and we do not use it for anything unrelated to why you gave it to us.
Cookies and analytics
This site uses cookies set by Google Analytics to count visits and see how people use the site. These cookies do not tell us who you are. You can block or delete cookies in your browser settings, and Google offers an opt-out browser add-on at tools.google.com/dlpage/gaoptout. The site also uses essential cookies needed for it to work and stay secure.
Who we share it with
We only share your information with the service providers who help us run the website and our business, and only as much as they need. These include our website host, our email delivery service, Google (for analytics and search reporting) and Wordfence (for site security). Some of these providers store data outside New Zealand. Where that happens, we use providers that protect information to a standard comparable to New Zealand law.
We will also disclose information if the law requires it.
How we keep it safe and how long we keep it
We take reasonable steps to protect your information from loss, misuse and unauthorised access, including access controls, encryption in transit and security monitoring. We keep enquiry information only for as long as we need it for the purpose it was collected, or as long as the law requires, and then delete it.
Your rights
You have the right to ask for a copy of the personal information we hold about you, and to ask us to correct it if it is wrong. To make a request, email hello@newsolutions.co.nz. We will respond within 20 working days.
If you have a concern about how we have handled your information, please contact us first so we can put it right. If you are not satisfied with our response, you can complain to the Office of the Privacy Commissioner at privacy.org.nz.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.